We call them zombies: those employees whose customer service skills are so poor, they seem like the walking dead… no smile, no eye contact, no greetings or concern for the customers they are supposed to help. They actually scare your valuable customers away!
Shoppers, Inc. can help you turn zombies into heroes with the following tools:
- identify those employees whose skills need improvement
- identify exactly what skills need work
- find out what your real customers think about your customer service
- find out about your competitors (service, products and pricing)
- training programs, trainers and/or materials to help improve employee skills
- training programs to help supervisors lead their teams to success
- employee incentive programs and awards
Contact us for a FREE evaluation of your service quality and a customized improvement plan. Shoppers, Inc. will make sure there are no zombies scaring your customers!
