The Customer Is Always Right…and Five Other Lies If you’ve been following my work, you know I don’t believe the customer is always right. Sayings like that have been around for a very long time, but some have become outdated or are just plain wrong. Okay,
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Customer Service in the Restaurant Industry Customer service is the backbone of success in the restaurant industry. While quality food is essential, exceptional service is often what turns first-time guests into loyal customers. In an industry built on experience, how guests are treated can be just as
Read more →Good vs. Bad Customer Service in a Retail Store Customer service in retail can determine whether a customer makes a purchase, returns to the store, or chooses a competitor. Good customer service creates a positive shopping experience, while bad customer service can quickly drive customers away. How
Read more →We just had to share the article below from John Tschohl. Enjoy! Proven Process for Driving a Service Culture There are a number of reasons most organizations are content with their level of service. Most feel they already deliver great service. Some feel their competition is not
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken as much as we did. The Five Customer Service Experiences Customers Think Are Most Important What do customers really want from a customer service experience? Each year, I ask that question in my annual customer service and
Read more →Why Great Customer Service Drives Loyalty In today’s fast-paced, digital-first world, businesses are competing on more than just price and product. What truly sets a company apart is great service. Customers may come to you because of what you offer, but they stay because of how you
Read more →Why Your Customer Experience Is Quietly Determining Your Customer Service Performance Most organizations evaluate customer service by reviewing individual interactions. But high-performing companies understand something different: Customer service is the outcome of the entire customer experience. If you want to improve service performance, retention, and online reputation,
Read more →We just had to share the article below from Magical Moments. Enjoy! MAGICAL MOMENTS Create Them, and You Will Shine You have the opportunity every day to create magical moments. Those moments will serve you well. They will mark you as a rising star as you earn
Read more →Teamwork and Customer Service Go Hand in Hand — Here’s Why It Matters When customers talk about a great experience, they don’t credit one person — they credit the company. That’s because exceptional customer service is never a solo effort. It’s the result of strong teamwork happening
Read more →We just had to share the article below from Shep Hyken. Enjoy! Three Simple Ways to Get Customers to Trust You Think of the brands or companies you enjoy doing business with the most. What is it that makes you want to come back? Here are
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