In-App Customer
Surveys
Mobile and Web enabled engagement is now possible! Seize the opportunity to crowdsource from your own customers while also creating repeat business. Customers can now provide feedback on their experience through the new app located in your mobile app…
Instant and Ongoing Customer Insights
Built into YOUR mobile App.
- Customized & branded to match your mobile app
- Collect customized, actionable customer insights for all areas of the customer journey (i.e. employee engagement, location exterior/interior, drive-thru, ATM experience, etc.)
- Drive app retention
- Increase engagement
About In-App Customer Surveys
All surveys can be customized to fit your specific needs. Shoppers, Inc. will provide clients with a customized program and price quote.
CONNECTING to the CUSTOMER
- Ability to deliver popup notification once inside geofence & the app is open
- Additional control within YOUR app to make customer(s) aware of opportunity
- Customer can accept or decline the invitation
LOCATION BASED
- Your company can create tasks/surveys for the customer to evaluate specific areas of the branch/location
- Rotate survey options as needed
COMPLETING THE SURVEY
- Questions specific to each area of branch/location
- Complete and submit survey while at the location
- Deliver reward option to customer upon survey completion to drive loyalty and create repeat business
REPORTING DASHBOARD
- Dashboards based on each client/project
- Real-time data
- Each widget is configurable
- Easily compare to other research data
SAFE AND SECURE
Simple Implementation Process:
- Connect to LiveShopper API securely through renewable Client key and iOS/Android provided device identifier
- Provide YOUR app with client defined question data from LiveShopper databases
- Save YOUR provided user response data to LiveShopper databases
- Export data
- No identifiable customer info is needed
- Access to YOUR systems are not needed
Create-Your-In-App Customer Survey
Have a special idea or new idea for measurement of your staff’s abilities? Shoppers, Inc. will customize a program, shopper reports, and pricing for you. We’ll be your partner to run a test program.
Contact us today to learn more about the In-App customer survey services.