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Service Recovery Training

Service Recovery Training

Service Recovery…Handling the service failures and screw ups

On October 29, 2024   /   Customer Service, Empowering Employee, Empowerment, Improve Customer Service, Our Blog, Service Recovery, Service Recovery Training  

We just had to share the article below from John Tschohl about Service Recovery…Handling the service failures and screw ups.  Enjoy! Service Recovery…Handling the service failures and screw ups When you screw up (and we all do) you can count on customers contacting you to let you

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The Power of Service Recovery

On December 12, 2022   /   Customer Service, Customer Service Training Program, Loyal for Life, Our Blog, Service Recovery, Service Recovery Training  

We just had to share the article below from John Tschohl.  Enjoy! The Power of Service Recovery Everyone screws up. The problem is what you do to keep the customer from defecting. Often “I am sorry” will work. If you have a monopoly “I am sorry” is

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IMPROVE CUSTOMER SERVICE…STEP 2

On February 11, 2014   /   Customer Satisfaction Survey, Customer Service, Customer Service Training Program, Improve Customer Service, Mystery Shopping, Our Blog, Service Recovery Training  

IMPROVE CUSTOMER SERVICE…STEP 2   We are working on our Service Improvement Plan – our SIP in order to make our customer service outshine everyone.  To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us

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Shoppers, Inc., Secret Shopper, Broken Arrow, OK
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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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