Why Customer Service Behind the Scenes Matters More Than You Think Customer service is often thought of as the friendly face you see on the other end of the phone or email. But the reality is, excellent customer service relies heavily on a robust behind-the-scenes operation. Here’s
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Service First Video Library
We just had to share the article below from Shep Hyken about “Three Customer Service Lessons from a World Traveler”. Enjoy! Three Customer Service Lessons from a World Traveler I’m always looking for good customer service stories that teach or remind us about creating an amazing
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about “Make Sure Every Detail of Customer Service is Evaluated” relates to our goals and passions. Hope you enjoy it! Make Sure Every Detail of Customer Service
Read more →We just had to share the article below from Shep Hyken. Enjoy! The Number One Customer Service Strategy We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did. 5 Ways to Turn Indifferent Customers into Raving Fans Providing good customer service just isn’t enough anymore, not with companies the world
Read more →IMPROVE CUSTOMER SERVICE…STEP 3 We are working on our Service Improvement Plan – our SIP; in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us to
Read more →Improve Customer Service…Where do I Start? So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take
Read more →We just had to share the article below from Shep Hyken about Happy employee, happy customer and customer service. Enjoy! Happy employee, happy customer Ace Hardware, the chain of retail stores known for its helpful service, is a perfect model for how to create amazing customer service by first
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Workplace Lemons (and How Not to be One) about dismissal and termination and employee training relates to our goals and passions. Hope you enjoy it! Workplace Lemons (and How Not to
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from HR Guy – President of Duncan Consulting, Inc. about Goober’s Customer Service Secrets and provide customer satisfaction relates to our goals and passions. Hope you enjoy it! Goober’s Customer
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