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End-of-Year Customer Service Review

On December 18, 2024   /   Customer Experience, Customer Feedback, Customer Satisfaction Survey, Customer Service, Customer Service Assessment, Customer Service Training Program, Employee Satisfaction Surveys, Employee Testing, Employee Training, Our Blog, Service First Video Library, Social Media, Social Media Monitoring  

End-of-Year Customer Service Review A Comprehensive Guide As we approach the end of 2024, it’s time to reflect on the year’s customer service performance. A comprehensive review will help identify strengths, weaknesses, and areas for improvement. Here is a detailed guide you can use to conduct a

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Why Customers Share Their Experiences

On August 22, 2024   /   Customer Experience, Customer Feedback, Our Blog, Social Media, Social Media Monitoring  

Why Customers Share Their Experiences Customers share their experiences for a variety of reasons, both personal and social. Here’s a breakdown: Sharing Good Experiences Social validation: People like to feel good about their choices and sharing positive experiences reinforces this. Word-of-mouth marketing: Recommending a product or service

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Give Them Help Before They Yelp 

On March 28, 2023   /   Customer Experience, Customer Feedback, Customer Service, Our Blog, Social Media, Social Media Monitoring  

Greetings from Shoppers, Inc.!  We hope you enjoy the article below from Shep Hyken about Give Them Help Before They Yelp as much as we did. Give Them Help Before They Yelp Online reviews can work in two ways. For a company that provides a great customer experience,

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Social Customer Service Equals Positive Experiences

On May 31, 2022   /   Customer Experience, Customer Feedback, Customer Service, Our Blog, Social Media  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about Social Customer Service Equals Positive Experiences and Social Media Monitoring relates to our goals and passions.  Hope you enjoy it! Social Customer Service Equals Positive Experiences

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Ask Your Customers

On January 17, 2022   /   Customer Feedback, Customer Service, Our Blog, Social Media  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Jerry Osteryoung as much as we did. Ask Your Customers “Treat with utmost respect your power of forming opinions, for this power alone guards you against making assumptions that are contrary to nature and judgments that

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Do These 3 Things on Social Media to Provide the Best Customer Service

On March 11, 2021   /   Customer Service, Our Blog, Social Media  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Parker Davis about Do These 3 Things on Social Media to Provide the Best Customer Service relates to our goals and passions.  Hope you enjoy it! Do These 3

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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