At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Workplace Lemons (and How Not to be One) about dismissal and termination and employee training relates to our goals and passions. Hope you enjoy it! Workplace Lemons (and How Not to
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from HR Guy – President of Duncan Consulting, Inc. about Goober’s Customer Service Secrets and provide customer satisfaction relates to our goals and passions. Hope you enjoy it! Goober’s Customer
Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken about Restaurant Manager Sets Bad Customer Service Example as much as we did. Restaurant Manager Sets Bad Customer Service Example The other night I had dinner at a favorite restaurant. Unfortunately, a bad customer service experience
Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business by John Tschohl How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast. It is the customer experience
Customer Service: Night and Day?? -Kathy Shook, Shoppers, Inc. The old saying is, “… as different as night and day,”. Well, so are our customer service experiences from time to time. And sometimes, even at the same place: One time, it’s great service, you feel appreciated and
The cornerstone of every business are customers, they are the pulse of what keeps a company alive. The Sunday Times just wrote up an article after speaking with me about investing in customer service, I would highly recommend reading over it. Here is the article: Q and A :
We just had to share the article below from Shep Hyken about Unconditional Customer Service – In Good Times and Bad and customer service. Enjoy! Unconditional Customer Service – In Good Times and Bad Imagine if one of your good customers said that times were tough and that they had to cut
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About Shoppers, Inc.
With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.
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Our extensive online reporting tools. The videos below
demonstrate how you can summarize and track results of all your measurement projects (be
sure to click Full Screen icon).