At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Scott Resnick about How to Manage Poor Customer Feedback and how to help improve the customer’s experience relates to our goals and passions. Hope you enjoy it! In this digital age, virtually

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We just had to share the article below from Jon Gordon about Are You a Real Team? and teamwork.  Enjoy! There’s a difference between being on a team and being a real team. People who are on a team focus on their own goals. People who are part of a

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Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about Consistent Training is Essential and customer service as much as we did. Is there a “secret” competitive edge that successful businesses already know?  What are these businesses doing differently that sets them apart than everyone else?  Every company

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At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Shep Hyken about Respect your customer’s time by resolving complaints quickly and customer service relates to our goals and passions. Hope you enjoy it! Do you spend more time than you would

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At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Jerry Osteryoung about Internal Customer Service relates to our goals and passions. Hope you enjoy it! “Motivate them, train them, care about them and make winners out of them…we know that

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We just had to share the article below from Jon  about Stop Whining and Start Winning and positive attitude. Enjoy!   I wanted to say something but I couldn’t get a word in. My wife’s friend Rachel wouldn’t stop complaining. For twenty minutes she bombarded me with a series

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Greetings from Shoppers, Inc.! Hope you enjoy the article below from Deborah Sweeney about How to Hear the Customer Out in Three Easy Steps and customer service as much as we did. There are some customers that just want to be heard. We all know the type—they aren’t so much upset

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Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shp Hyken about Is Customer Service Getting Worse? and customer service as much as we did. Customer is Smarter than Ever “Customer service isn’t getting worse. Customer service is getting harder.” This was the message that Barak Eilam, the CEO of

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