Mystery shopping is used to help improve the customer service of a company’s employees. Looking through the eyes of a customer helps identify specific areas of below-standard services and can recommend means of improvement. Some criteria that can be measured are: employee’s attitude, skills, sales ability, and
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We just had to share the article below from John Tschohl, “Create the Love…Talk to Your Customers”. It offers great suggestions to help improve customer service and strengthen long-term relationship with customers. Enjoy! Why wouldn’t you love your customer? They’re keeping you in business. It’s up to
Read more →For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio. -Ken Blanchard What do you do, if you get a call, e-mail or find out in conversation one of your employees has given poor customer service?
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from John Tschohl about Customer Service Hell is Spelled… IVR! and Interactive Voice Response relates to our goals and passions. Hope you enjoy it! You have just entered Customer Service
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Scott Resnick about Why Customers HATE Your Auto-Responder and customer service as much as we did. Want to know a secret? Your customers hate your auto-responder. But that isn’t really surprising, is it? You hate
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Kristina Evey about Tips to Improve Customer Service relates to our goals and passions. Hope you enjoy it! Bottom line, businesses that deliver memorable customer experiences are the ones
Read more →We just had to share the article below from Teresa Allen about Smile + Personalization = Customer Service Success. Enjoy! Last week I stopped in Marshalls to look for a top to go with a new skirt. A professional shopper never stops when the original hunt is
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Shep Hyken about How to Think In Tough Customer Service Situations, customer complaints, customer care, and customer experience relates to our goals and passions. Hope you enjoy it!
Read more →Greetings from Shoppers, Inc.! We hope you enjoy the article below from John Tschohl about customer Service and irate customers as much as we did. There’s Bad and then there’s REALLY Bad customer service. The recent experience I had with Dish Network qualifies for REALLY, REALLY Bad customer service and it
Read more →There are no big problems, there are just a lot of little problems. ~Henry Ford Every organization will have to deal with customer issues at one time or another since no one and nothing is perfect. These product or service problems can be caused by anything from
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