Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about How to Motivate and Coach Employees for Success as much as we did. How to Motivate and Coach Employees for Success I talk to lots of people each day and what I hear
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At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Teresa Allen about “Is Your Front Line Customer Service Team Likeable?” relates to our goals and passions. Hope you enjoy it! Is Your Front Line Customer Service Team Likeable?
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Kristina Evey as much as we did. To Respond or Not Respond to Customer Feedback – That is the CX Question Customer Experience is based on customer feedback and engagement. With the presence of review sites
Read more →Greetings from Shoppers, Inc.! We hope you enjoy the article below from Mark Sanborn about Why Customers Quit as much as we did. Why Customers Quit Bob loved his local sub shop. Then something happened. The store moved a few blocks away and they brought in a
Read more →We just had to share the article below from John Tschohl, “Happy Employees Mean Happy Customers”. Enjoy! Happy Employees Mean Happy Customers Ensuring an efficient and quality customer service takes a great deal of training and coordination. Focusing on each department in your company to make it
Read more →We just had to share the article below from Shep Hyken about Digital Customer Service: Opportunity to Connect with Customers. Enjoy! Digital Customer Service: Opportunity to Connect with Customers As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While
Read more →We just had to share the article below from John Tschohl, “Create Customer Passion by Remembering and Using Your Customer’s Name”. Create Customer Passion by Remembering and Using Your Customer’s Name Customer service expert John Tschohl outlines eleven key steps for successfully remembering and using your customers’
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Bill Hogg about 6 Valuable Tips to Improve Customer Service as much as we did. 6 Valuable Tips to Improve Customer Service There are many different aspects of your role as a customer service representative, regardless
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