Greetings from Shoppers, Inc.! We hope you enjoy the article below from Shep Hyken about Give Them Help Before They Yelp as much as we did. Give Them Help Before They Yelp Online reviews can work in two ways. For a company that provides a great customer experience,
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Greetings from Shoppers, Inc.! Hope you enjoy the article below from Kristina Evey about “Customer Experience Questions to Challenge Yourself Every Day” as much as we did. Customer Experience Questions to Challenge Yourself Every Day Want to improve your Customer Experience in one easy step? Ask yourself-
Read more →We just had to share the article below from Mark Sanborn about “How do you “delete” a customer or client. Enjoy! How do you “delete” a customer or client? Here’s an example: I found a great masseuse near my office. Getting older and living in airplane seats
Read more →We just had to share the article below from John Tschohl. Enjoy! The Power of Service Recovery Everyone screws up. The problem is what you do to keep the customer from defecting. Often “I am sorry” will work. If you have a monopoly “I am sorry” is
Read more →We just had to share the article below from Shep Hyken. Enjoy! The Number One Customer Service Strategy We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come
Read more →We just had to share the article below from Jerry Osteryoung about “Get Your Employees Engaged in Your Business”. Enjoy! Get Your Employees Engaged in Your Business There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about The Greatest Customer Service Strategy relates to our goals and passions. Hope you enjoy it! The Greatest Customer Service Strategy Smiling is important. Eye contact matters.
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did. 5 Ways to Turn Indifferent Customers into Raving Fans Providing good customer service just isn’t enough anymore, not with companies the world
Read more →We just had to share the article below from John Tschohl. Enjoy! Becoming a Brand Your Customers Fall in Love With Getting your customers to see you as the only one that provides a solution to their problem involves everything you do—and everything you choose not to
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