Seems like lately, I’ve mostly run into what I call “zombies” of customer service. You know what I mean, those employees who are like the walking dead: no smile, no concern for customers, just going through the motions of their job with no pride or customer relations.
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The Power of Thank You We just had to share the article below from Jon Gordon about The Power of Thank You and customer service. Enjoy! In the spirit of Thanksgiving, I’d love to share with you the benefits and power of two simple words. THANK
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from VerticalResponse about How Your Energy Affects Your Team and teamwork relates to our goals and passions. Hope you enjoy it! Have you ever considered how your energy affects everyone around you? Think
Read more →THE POWER OF POSITIVE INTERACTIONS Greetings from Shoppers, Inc.! Hope you enjoy the article below from Jon Gordon about The Power of Positive Interactions and teamwork as much as we did. John Gottman’s pioneering research found that marriages are much more likely to succeed when the
Read more →Employee Recognition Greetings from Shoppers, Inc.! Hope you enjoy the article below from HR Guy about Employee Recognition and keeping employees motivated as much as we did. As business leaders, one of the greatest challenges is keeping employees motivated and engaged. While there are various ways to motivate team members, one of
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Mark Sanborn about 3 Creative Ways to Motivate that Don’t Cost Money and improve upon employee morale relates to our goals and passions. Hope you enjoy it! There are many ways
Read more →Is Customer Service Experience Your Top Priority? Most companies think they provide great customer service. However, a recent survey conducted by Echo Research for American Express found there is still room for much improvement for most companies when it comes to providing great customer service. The survey,
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from EntreLeadership about Busting the Myths of Leadership and teamwork relates to our goals and passions. Hope you enjoy it! EntreLeadership Team October 4, 2013 The great statesman Benjamin Franklin once said, “When
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Shep Hyken about How well do you treat your internal customers? and internal customer service as much as we did. Internal service The concept of internal customer service may be just as important, if not even
Read more →Another zombie alert! I came across some more the other day while attending a meeting at a corporation office. Not only was their customer service “zombie-fied”, one of them even looked a little like a zombie. I’m referring to employees who act like zombies while doing their
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