Empower your people to come up with a solution. It’s easy to say, “I’m sorry, we don’t have that… We can’t get it… We can’t do that… It’s not our policy.” Blah, blah, blah. In other words, it’s easy to say, “No.” But that is not what
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IMPROVE CUSTOMER SERVICE…STEP 2 We are working on our Service Improvement Plan – our SIP in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us
Read more →Turn Customers into Advocates At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Vertical Response about Turn Customers into Advocates relates to our goals and passions. Hope you enjoy it! Humans are social creatures, and as such, we are far
Read more →In a recent survey, workplace expert Michelle McQuaid found that 65 percent of workers in the United States would be happier if they had a boss who recognized their good work. On the other hand, only 35 percent of those surveyed said they would be happier if
Read more →Improve Customer Service…Where do I Start? So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Mark Sanborn about Customer Service Strategies from the World’s Best Brands and customer service relates to our goals and passions. Hope you enjoy it! In a previous series, we took
Read more →We just had to share the article below from Jon Gordon about 20 Tips for a Positive New Year. Enjoy! 1. Stay Positive. You can listen to the cynics and doubters and believe that success is impossible or you can trust that with faith and an
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from John C Maxwell about Caring Relationships: The Building Block of Championship Teams relates to our goals and passions. Hope you enjoy it! For football fans, the name Vince Lombardi conjures
Read more →We just had to share the article below from Shep Hyken about 6 Tools for Increasing Your Sales with Amazing Customer Service. Enjoy! Implementing six simple customer service strategies can skyrocket your business to new levels in terms of attracting new and repeat customers and increasing
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