We just had to share the article below about Meeting John Tschohl – The Guru Of Customer Service. Enjoy! Earlier this week, we managed to spend some time with the Guru of customer service, John Tschohl. John is a mentor and speaker in the industry who wrote the world’s
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At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about My Favorite Team Building Exercises relates to our goals and passions. Hope you enjoy it! Positive, high performing teams don’t happen by accident. They are
Read more →We just had to share the article below from HR Guy about Applying Cookie-Cutter Business Practices to Improve Employee Engagement Doesn’t Work —- Just Being There Does and employee rewards. Enjoy! With all the talk, hype, suggestions, practices, and training that goes into employee engagement, I believe it is important that
Read more →Because I’m involved in customer service measurement and improvement, I pay particular attention to the service quality everywhere I go. More often than companies want to admit, we all run into what I call service “monsters”. Zombies: Basically, the walking dead. This employee has no personality, goes
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Vertical Response about 4 Strategies for Dealing with Negative Comments as much as we did. There’s nothing like a negative public comment or nasty message on social media to really put a damper on your
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Shep Hyken about Customer Service Is More than Just Being Nice and customer service relates to our goals and passions. Hope you enjoy it! Amazing Customer Service We don’t want to
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Your Achievement about Get Recognized for a Job Well Done and Employee Reward as much as we did. Get Recognized for a Job Well Done by Connie Podesta Regardless of the profession, employees and employers in every industry desire the
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about 12 reasons why employee training fails and customer service training as much as we did. Editor’s note: John Tschohl is president of Service Quality Institute and author of Empowerment: A Way of Life. Most
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