Mystery Shopping

Mystery Shopping

Why should you inspect your customer service?

Why should you inspect your customer service? Inspecting your customer service is crucial for several reasons, as it directly impacts your business’s success and reputation. Here are some key reasons why you should regularly inspect and evaluate your customer service: Customer Satisfaction: Regular inspections help you gauge

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How to Self-Audit Your Company’s Customer Experience

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Kristina Evey about “How to Self-Audit Your Company’s Customer Experience” as much as we did. How to Self-Audit Your Company’s Customer Experience Kristina Evey looks at ways to identify opportunities that would add more value to

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What is Mystery Shopping?

Mystery shopping is used to help improve the customer service of a company’s employees.  Looking through the eyes of a customer helps identify specific areas of below-standard services and can recommend means of improvement.  Some criteria that can be measured are: employee’s attitude, skills, sales ability, and

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When should you hire a mystery shopper?

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Dan Denston about When should you hire a mystery shopper? and mystery shopping relates to our goals and passions.  Hope you enjoy it! Unbiased feedback can help restaurant operators up their game. Customer service.

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Get Recognized for a Job Well Done

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Your Achievement about Get Recognized for a Job Well Done and Employee Reward as much as we did. Get Recognized for a Job Well Done by Connie Podesta Regardless of the profession, employees and employers in every industry desire the

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IMPROVE CUSTOMER SERVICE…STEP 2

IMPROVE CUSTOMER SERVICE…STEP 2   We are working on our Service Improvement Plan – our SIP in order to make our customer service outshine everyone.  To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us

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IMPROVE CUSTOMER SERVICE…WHERE DO I START?

Improve Customer Service…Where do I Start?   So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take

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American Express Survey Reinforces Value of Mystery Shopping

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from American Express Survey Reinforces Value of Mystery Shopping about the results of a survey by American Express released on May 3, quantify the business benefits of mystery shopping and

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Lessons Learned From Mystery Shopping

Lessons Learned From Mystery Shopping By Dan Denston, Mystery Shopping Providers Association – North America Gas prices rise and fall almost cyclically in and around summertime, but they remain unpredictable due to myriad other forces. How does a convenience store protect against a customer who is predisposed

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Shoppers, Inc., Secret Shopper, Broken Arrow, OK
Customer Service in OklahomaMystery Shopping Provider AssociationQUIRK's Featured Company

About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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