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Internal Customer Service

Internal Customer Service

How well do you treat your internal customers?

On October 10, 2013   /   Customer Service, Internal Customer Service, Our Blog  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Shep Hyken about How well do you treat your internal customers? and internal customer service as much as we did. Internal service The concept of internal customer service may be just as important, if not even

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Workplace Lemons (and How Not to be One)

On June 25, 2013   /   Employee Recognition, Employee Training, Internal Customer Service, Our Blog, Service First Video Library  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Workplace Lemons (and How Not to be One)  about dismissal and termination and employee training relates to our goals and passions.  Hope you enjoy it! Workplace Lemons (and How Not to

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Customer Service: Night and Day??

On February 22, 2013   /   Customer Service, customer service philosophy, customer service skills, Customer Service Training Program, Employee Training, Internal Customer Service, Our Blog, Service First Video Library  

Customer Service: Night and Day?? -Kathy Shook, Shoppers, Inc. The old saying is, “… as different as night and day,”.  Well, so are our customer service experiences from time to time.  And sometimes, even at the same place:  One time, it’s great service, you feel appreciated and

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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