IMPROVE CUSTOMER SERVICE…STEP 2 We are working on our Service Improvement Plan – our SIP in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us
Improve Customer Service…Where do I Start? So…you feel like your company’s service quality could be improved. But how do you start…Just tell your staff to do better? One-shot training? Ask customers how you are doing? Hire someone to be in charge of customer service, to take
At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from American Express Survey Reinforces Value of Mystery Shopping about the results of a survey by American Express released on May 3, quantify the business benefits of mystery shopping and
We just had to share the article below from Kathy Shook about Ozark Zombies and a poor customer service experience. Enjoy! Ozark Zombies?!! by Kathy Shook Recently, we visited a family entertainment park in the Branson, Missouri area. If you aren’t familiar with the Branson area, it’s very well known and
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About Shoppers, Inc.
With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.
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Our extensive online reporting tools. The videos below
demonstrate how you can summarize and track results of all your measurement projects (be
sure to click Full Screen icon).
