We just had to share the article below from John Tschohl about Service Recovery…Handling the service failures and screw ups. Enjoy! Service Recovery…Handling the service failures and screw ups When you screw up (and we all do) you can count on customers contacting you to let you
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At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about Last Impressions relates to our goals and passions. Hope you enjoy it! Last Impressions “Everything that we experience every day leaves a long-lasting impression.” ~Pharrell Williams
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Mark Sanborn about Tipping the Customer Service Scale relates to our goals and passions. Hope you enjoy it! Tipping the Customer Service Scale Pebbles can be very irritating. Recall
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about “Make Sure Every Detail of Customer Service is Evaluated” relates to our goals and passions. Hope you enjoy it! Make Sure Every Detail of Customer Service
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about The Greatest Customer Service Strategy relates to our goals and passions. Hope you enjoy it! The Greatest Customer Service Strategy Smiling is important. Eye contact matters.
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did. 5 Ways to Turn Indifferent Customers into Raving Fans Providing good customer service just isn’t enough anymore, not with companies the world
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about How to Motivate and Coach Employees for Success as much as we did. How to Motivate and Coach Employees for Success I talk to lots of people each day and what I hear
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Bill Hogg about 6 Valuable Tips to Improve Customer Service as much as we did. 6 Valuable Tips to Improve Customer Service There are many different aspects of your role as a customer service representative, regardless
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Mark Sanborn about Customer Service Enemy #1 relates to our goals and passions. Hope you enjoy it! Customer Service Enemy #1 Recently my friend Chris, a successful business owner, sent me this
Read more →IMPROVE CUSTOMER SERVICE…STEP 3 We are working on our Service Improvement Plan – our SIP; in order to make our customer service outshine everyone. To exceed our customers’ expectations the first time and every time, so they become FANS of our company and rave about us to
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