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Exceptional Service program

Exceptional Service program

SERVICE STRATEGY The Most Powerful Tool You Can Have

On June 26, 2024   /   Customer Service, customer service strategy, Customer Service Training Program, Exceptional Service program, Extraordinary customer service, Our Blog  

We just had to share the article below from John Tschohl.  Enjoy! SERVICE STRATEGY The Most Powerful Tool You Can Have The reason most organizations deliver poor or mediocre customer service is that they don’t understand the power of a customer service strategy. What do I mean

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American Express Survey Reinforces Value of Mystery Shopping

On July 2, 2013   /   Customer Experience, Customer Service, Exceptional Service program, Improve Customer Service, Mystery Shopping, Mystery Shopping Program, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from American Express Survey Reinforces Value of Mystery Shopping about the results of a survey by American Express released on May 3, quantify the business benefits of mystery shopping and

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Zappos: A Great Example of Exceeding Expectations

On March 25, 2013   /   Customer Experience, Customer Service, Customer Service Assessment, Digital Customer Service, Exceptional Service, Exceptional Service program, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Vertical Response about Zappos: A Great Example of Exceeding Expectations and great customer service relates to our goals and passions.  Hope you enjoy it! Zappos: A Great Example of Exceeding Expectations I must say,

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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