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Employee Training

Employee Training

Workplace Lemons (and How Not to be One)

On June 25, 2013   /   Employee Recognition, Employee Training, Internal Customer Service, Our Blog, Service First Video Library  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Workplace Lemons (and How Not to be One)  about dismissal and termination and employee training relates to our goals and passions.  Hope you enjoy it! Workplace Lemons (and How Not to

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Restaurant Manager Sets Bad Customer Service Example

On May 13, 2013   /   Customer Experience, Customer Service, Employee Training, Our Blog, Service First Video Library  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Shep Hyken about Restaurant Manager Sets Bad Customer Service Example as much as we did.   Restaurant Manager Sets Bad Customer Service Example The other night I had dinner at a favorite restaurant.  Unfortunately, a bad customer service experience

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Create a service culture

On April 29, 2013   /   Customer Experience, Customer Service, Customer Service Training Program, Employee Testing, Employee Training, Empowering Employee, Empowerment, Exceptional Service, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Harvey Mackay about Create a service culture and customer service relates to our goals and passions.  Hope you enjoy it! Create a service culture When I went into business many

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Customer Service: Night and Day??

On February 22, 2013   /   Customer Service, customer service philosophy, customer service skills, Customer Service Training Program, Employee Training, Internal Customer Service, Our Blog, Service First Video Library  

Customer Service: Night and Day?? -Kathy Shook, Shoppers, Inc. The old saying is, “… as different as night and day,”.  Well, so are our customer service experiences from time to time.  And sometimes, even at the same place:  One time, it’s great service, you feel appreciated and

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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