End-of-Year Customer Service Review A Comprehensive Guide As we approach the end of 2024, it’s time to reflect on the year’s customer service performance. A comprehensive review will help identify strengths, weaknesses, and areas for improvement. Here is a detailed guide you can use to conduct a
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Employee Training
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from John Tschohl about “What Causes Employee Turnover?” relates to our goals and passions. Hope you enjoy it! What Causes Employee Turnover? August 21, 2018 by John Tschohl Very few firms understand the
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about “Make Sure Every Detail of Customer Service is Evaluated” relates to our goals and passions. Hope you enjoy it! Make Sure Every Detail of Customer Service
Read more →We just had to share the article below from Shep Hyken. Enjoy! The Number One Customer Service Strategy We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come
Read more →We just had to share the article below from Jerry Osteryoung about “Get Your Employees Engaged in Your Business”. Enjoy! Get Your Employees Engaged in Your Business There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about The Greatest Customer Service Strategy relates to our goals and passions. Hope you enjoy it! The Greatest Customer Service Strategy Smiling is important. Eye contact matters.
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about How to Motivate and Coach Employees for Success as much as we did. How to Motivate and Coach Employees for Success I talk to lots of people each day and what I hear
Read more →We just had to share the article below from John Tschohl, “Happy Employees Mean Happy Customers”. Enjoy! Happy Employees Mean Happy Customers Ensuring an efficient and quality customer service takes a great deal of training and coordination. Focusing on each department in your company to make it
Read more →WHERE DO YOU START GREAT CUSTOMER SERVICE? So much information circulates on great customer service, what it is, who has it, why it matters, where to get it, etc. It definitely can be overwhelming, especially since each of us has their own idea about what “great” service
Read more →Handling Irate Customers & Difficult Situations Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about Handling Irate Customers & Difficult Situations and customer service as much as we did. It’s a tough job but somebody’s gotta do it. Facing off with a screaming, unreasonable, irrational
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