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End-of-Year Customer Service Review

On December 18, 2024   /   Customer Experience, Customer Feedback, Customer Satisfaction Survey, Customer Service, Customer Service Assessment, Customer Service Training Program, Employee Satisfaction Surveys, Employee Testing, Employee Training, Our Blog, Service First Video Library, Social Media, Social Media Monitoring  

End-of-Year Customer Service Review A Comprehensive Guide As we approach the end of 2024, it’s time to reflect on the year’s customer service performance. A comprehensive review will help identify strengths, weaknesses, and areas for improvement. Here is a detailed guide you can use to conduct a

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Why should you inspect your customer service?

On March 26, 2024   /   Customer Satisfaction Survey, Customer Service, Customer Service Training Program, Employee Satisfaction Surveys, Employee Testing, Exceptional Service, Mystery Shopping, Our Blog  

Why should you inspect your customer service? Inspecting your customer service is crucial for several reasons, as it directly impacts your business’s success and reputation. Here are some key reasons why you should regularly inspect and evaluate your customer service: Customer Satisfaction: Regular inspections help you gauge

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Create a service culture

On April 29, 2013   /   Customer Experience, Customer Service, Customer Service Training Program, Employee Testing, Employee Training, Empowering Employee, Empowerment, Exceptional Service, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Harvey Mackay about Create a service culture and customer service relates to our goals and passions.  Hope you enjoy it! Create a service culture When I went into business many

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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