Lessons Learned From Mystery Shopping By Dan Denston, Mystery Shopping Providers Association – North America Gas prices rise and fall almost cyclically in and around summertime, but they remain unpredictable due to myriad other forces. How does a convenience store protect against a customer who is predisposed
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Customer Service
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Harvey Mackay about Create a service culture and customer service relates to our goals and passions. Hope you enjoy it! Create a service culture When I went into business many
Read more →CUSTOMER SERVICE & PLUMBING By Kathy Shook Shoppers, Inc. Driving through the countryside last week, I noticed a church sign…you know those marquees where the pastors put up a bible verse of the week or cute quote. The one I passed was: “Be a fountain, not a
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about Create a Culture of Greatness and customer service relates to our goals and passions. Hope you enjoy it! CREATE A CULTURE OF GREATNESS To build a winning team and a successful organization you
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Vertical Response about Zappos: A Great Example of Exceeding Expectations and great customer service relates to our goals and passions. Hope you enjoy it! Zappos: A Great Example of Exceeding Expectations I must say,
Read more →Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business
Walk In Your Customers’ Shoes: Doing So Will Give You The Information You Need To Grow Your Business by John Tschohl How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast. It is the customer experience
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl about A Lesson in Creating Thriving Customer Care Communities and customer service as much as we did. A Lesson in Creating Thriving Customer Care Communities Customer self-service communities are among the most effective means
Read more →Customer Service: Night and Day?? -Kathy Shook, Shoppers, Inc. The old saying is, “… as different as night and day,”. Well, so are our customer service experiences from time to time. And sometimes, even at the same place: One time, it’s great service, you feel appreciated and
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Mark Sanborn about The Simplicity of Great Customer Service and good customer service as much as we did. The Simplicity of Great Customer Service corresponding official approvaldamaibungalows.com/2014/http://mostwatertraining.com/mac_mac/ Yesterday I got a call from a representative of Brand Direct Health
Read more →The cornerstone of every business are customers, they are the pulse of what keeps a company alive. The Sunday Times just wrote up an article after speaking with me about investing in customer service, I would highly recommend reading over it. Here is the article: Q and A :
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