At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Mark Sanborn about Customer Service Strategies from the World’s Best Brands and customer service relates to our goals and passions.  Hope you enjoy it! In a previous series, we took

We just had to share the article below from Shep Hyken about 6 Tools for Increasing Your Sales with Amazing Customer Service.  Enjoy!   Implementing six simple customer service strategies can skyrocket your business to new levels in terms of attracting new and repeat customers and increasing

Greetings from Shoppers, Inc.! Hope you enjoy the article below from Krisitna Evey about Who Is Your Biggest Competitor? It’s Not Who You Think… and customer service as much as we did.   When working with companies that are focused on getting new customers, I always ask them who

Seems like lately, I’ve mostly run into what I call “zombies” of customer service. You know what I mean, those employees who are like the walking dead: no smile, no concern for customers, just going through the motions of their job with no pride or customer relations.

The Power of Thank You We just had to share the article below from Jon Gordon about The Power of Thank You and customer service.  Enjoy!   In the spirit of Thanksgiving, I’d love to share with you the benefits and power of two simple words. THANK

Another zombie alert! I came across some more the other day while attending a meeting at a corporation office. Not only was their customer service “zombie-fied”, one of them even looked a little like a zombie. I’m referring to employees who act like zombies while doing their

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Jon Gordon about 5 Ways to Be Happier at Work and good customer service as much as we did. pay advance no faxing   As most of us head back to work this week I wanted