Customer Service

Customer Service

The High Cost of Losing a Customer

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from John Tschohl about The High Cost of Losing a Customer and customer service relates to our goals and passions.  Hope you enjoy it! The High Cost of Losing a Customer Would you save

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Customer Service Enemy #1

At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork.  The article below from Mark Sanborn  about Customer Service Enemy #1 relates to our goals and passions.  Hope you enjoy it! Customer Service Enemy #1 Recently my friend Chris, a successful business owner, sent me this

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The Benefits of Positivity and Cost of Negativity

The Benefits of Positivity and Cost of Negativity At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jon Gordon about The Benefits of Positivity and Cost of Negativity relates to our goals and passions.  Hope you enjoy it! 11

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Handling Irate Customers & Difficult Situations

Handling Irate Customers & Difficult Situations Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about Handling Irate Customers & Difficult Situations and customer service as much as we did. It’s a tough job but somebody’s gotta do it. Facing off with a screaming, unreasonable, irrational

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Free Therapy? Try a SMILE…

Free Therapy? Try a SMILE… I made the serious mistake of going shopping this past weekend, forgetting that it was the “Back to School-Free Tax” weekend.  With no kids in school, you tend to lose track.  And for those of you not familiar, many states drop sales

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When should you hire a mystery shopper?

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Dan Denston about When should you hire a mystery shopper? and mystery shopping relates to our goals and passions.  Hope you enjoy it! Unbiased feedback can help restaurant operators up their game. Customer service.

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The Five Rules of Customer Service

The Five Rules of Customer Service A recent study by Forrester reveals that 80% of companies feel they deliver superior customer service.  However, only 8% of customers agree.  Why care about great customer service?  Because the end result is that service quality wows and keeps customers coming

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Get results when you complain

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Harvey Mackay about Get results when you complain and customer service as much as we did.   Once the famous Chicago merchant Marshall Field was walking through his Chicago store and heard one of his clerks arguing with a customer.

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Meeting John Tschohl – The Guru Of Customer Service

We just had to share the article below about Meeting John Tschohl – The Guru Of Customer Service.  Enjoy! Earlier this week, we managed to spend some time with the Guru of customer service, John Tschohl. John is a mentor and speaker in the industry who wrote the world’s

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WATCH OUT FOR SERVICE MONSTERS!

Because I’m involved in customer service measurement and improvement, I pay particular attention to the service quality everywhere I go.  More often than companies want to admit, we all run into what I call service “monsters”. Zombies:  Basically, the walking dead.  This employee has no personality, goes

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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