We just had to share the article below from Shep Hyken about Unconditional Customer Service – In Good Times and Bad and customer service. Enjoy! Unconditional Customer Service – In Good Times and Bad Imagine if one of your good customers said that times were tough and that they had to cut
At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Harvey Mackay about Loyalty in Little Things Is Huge and customer service relates to our goals and passions. Hope you enjoy it! Loyalty in Little Things Is Huge Fostering employee loyalty is the first step to creating customer loyalty. Most
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About Shoppers, Inc.
With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.
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Our extensive online reporting tools. The videos below
demonstrate how you can summarize and track results of all your measurement projects (be
sure to click Full Screen icon).
