End-of-Year Customer Service Review A Comprehensive Guide As we approach the end of 2024, it’s time to reflect on the year’s customer service performance. A comprehensive review will help identify strengths, weaknesses, and areas for improvement. Here is a detailed guide you can use to conduct a
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At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Shep Hyken about When Your Customer Experience Hits a “Bump in the Road” relates to our goals and passions. Hope you enjoy it! When Your Customer Experience Hits a
Read more →We just had to share the article below from John Tschohl. Enjoy! SERVICE STRATEGY The Most Powerful Tool You Can Have The reason most organizations deliver poor or mediocre customer service is that they don’t understand the power of a customer service strategy. What do I mean
Read more →Why should you inspect your customer service? Inspecting your customer service is crucial for several reasons, as it directly impacts your business’s success and reputation. Here are some key reasons why you should regularly inspect and evaluate your customer service: Customer Satisfaction: Regular inspections help you gauge
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohol about “Build Rapid Sales Through a Service Strategy” as much as we did. Build Rapid Sales Through a Service Strategy 3 Core Ways to Grow Your Business Borrow $10-20 million for capital renovation. I
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about Last Impressions relates to our goals and passions. Hope you enjoy it! Last Impressions “Everything that we experience every day leaves a long-lasting impression.” ~Pharrell Williams
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Mark Sanborn about Tipping the Customer Service Scale relates to our goals and passions. Hope you enjoy it! Tipping the Customer Service Scale Pebbles can be very irritating. Recall
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from John Tschohl about “What Causes Employee Turnover?” relates to our goals and passions. Hope you enjoy it! What Causes Employee Turnover? August 21, 2018 by John Tschohl Very few firms understand the
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about “Make Sure Every Detail of Customer Service is Evaluated” relates to our goals and passions. Hope you enjoy it! Make Sure Every Detail of Customer Service
Read more →We just had to share the article below from John Tschohl. Enjoy! The Power of Service Recovery Everyone screws up. The problem is what you do to keep the customer from defecting. Often “I am sorry” will work. If you have a monopoly “I am sorry” is
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