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customer service skills

customer service skills

Customer Service: Night and Day??

On February 22, 2013   /   Customer Service, customer service philosophy, customer service skills, Customer Service Training Program, Employee Training, Internal Customer Service, Our Blog, Service First Video Library  

Customer Service: Night and Day?? -Kathy Shook, Shoppers, Inc. The old saying is, “… as different as night and day,”.  Well, so are our customer service experiences from time to time.  And sometimes, even at the same place:  One time, it’s great service, you feel appreciated and

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Customer Service Corner Stone

On December 18, 2012   /   Customer Experience, customer loyalty, Customer Service, Customer Service Assessment, customer service skills, Customer Service Training Program, Our Blog, Service First Video Library  

The cornerstone of every business are customers, they are the pulse of what keeps a company alive. The Sunday Times just wrote up an article after speaking with me about investing in customer service, I would highly recommend reading over it. Here is the article: Q and A :

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With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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