At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Shep Hyken about Customer Service Strategy: To Serve and Protect relates to our goals and passions. Hope you enjoy it! Customer Service Strategy: To Serve and Protect I have
Read more →
Get Started: 1.800.259.8551
customer service philosophy
WHERE DO YOU START GREAT CUSTOMER SERVICE? So much information circulates on great customer service, what it is, who has it, why it matters, where to get it, etc. It definitely can be overwhelming, especially since each of us has their own idea about what “great” service
Read more →We just had to share the article below from Shep Hyken about Happy employee, happy customer and customer service. Enjoy! Happy employee, happy customer Ace Hardware, the chain of retail stores known for its helpful service, is a perfect model for how to create amazing customer service by first
Read more →Customer Service: Night and Day?? -Kathy Shook, Shoppers, Inc. The old saying is, “… as different as night and day,”. Well, so are our customer service experiences from time to time. And sometimes, even at the same place: One time, it’s great service, you feel appreciated and
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Harvey Mackay about Loyalty in Little Things Is Huge and customer service relates to our goals and passions. Hope you enjoy it! Loyalty in Little Things Is Huge Fostering employee loyalty is the first step to creating customer loyalty. Most
Read more →Click here to subscribe to our blog.
