At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Shep Hyken about Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service relates to our goals and passions. Hope you enjoy it! Nothing
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We just had to share the article below from Mark Sanborn. Enjoy! How To Deal with Increasing Customer Expectations The more you do for customers, the more they expect. That is the nature of customer service. Excellent service providers scramble to meet the expectations of customers who
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from John Tschohl as much as we did. RING IN THE NEW YEAR WITH A NEW YOU Set goals and do whatever it takes to achieve them The new year always brings fresh opportunities – but there’s
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Shep Hyken about Customer Service Tip: What Not to Do – Twenty Ways to Kill Customer Loyalty relates to our goals and passions. Hope you enjoy it! Customer Service
Read more →We just had to share the article below from John Tschohl about Service Recovery…Handling the service failures and screw ups. Enjoy! Service Recovery…Handling the service failures and screw ups When you screw up (and we all do) you can count on customers contacting you to let you
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about Making Each Customer Feel Special relates to our goals and passions. Hope you enjoy it! Making Each Customer Feel Special The more you engage with customers,
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Shep Hyken about When Your Customer Experience Hits a “Bump in the Road” relates to our goals and passions. Hope you enjoy it! When Your Customer Experience Hits a
Read more →We just had to share the article below from John Tschohl. Enjoy! SERVICE STRATEGY The Most Powerful Tool You Can Have The reason most organizations deliver poor or mediocre customer service is that they don’t understand the power of a customer service strategy. What do I mean
Read more →Why Customer Service Behind the Scenes Matters More Than You Think Customer service is often thought of as the friendly face you see on the other end of the phone or email. But the reality is, excellent customer service relies heavily on a robust behind-the-scenes operation. Here’s
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