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Customer Feedback

End-of-Year Customer Service Review

On December 18, 2024   /   Customer Experience, Customer Feedback, Customer Satisfaction Survey, Customer Service, Customer Service Assessment, Customer Service Training Program, Employee Satisfaction Surveys, Employee Testing, Employee Training, Our Blog, Service First Video Library, Social Media, Social Media Monitoring  

End-of-Year Customer Service Review A Comprehensive Guide As we approach the end of 2024, it’s time to reflect on the year’s customer service performance. A comprehensive review will help identify strengths, weaknesses, and areas for improvement. Here is a detailed guide you can use to conduct a

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Why Customers Share Their Experiences

On August 22, 2024   /   Customer Experience, Customer Feedback, Our Blog, Social Media, Social Media Monitoring  

Why Customers Share Their Experiences Customers share their experiences for a variety of reasons, both personal and social. Here’s a breakdown: Sharing Good Experiences Social validation: People like to feel good about their choices and sharing positive experiences reinforces this. Word-of-mouth marketing: Recommending a product or service

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Treat Your Customers with Respect

On April 23, 2024   /   Customer Feedback, Customer Satisfaction Survey, Customer Service, Customer Service Assessment, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jerry Osteryoung about Treat Your Customers with Respect relates to our goals and passions.  Hope you enjoy it! Treat Your Customers with Respect Customers may forget what you said,

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How to Self-Audit Your Company’s Customer Experience

On December 11, 2023   /   Customer Feedback, Customer Satisfaction Survey, Customer Service, In-App Customer Surveys, Mystery Shopping, Mystery Shopping Program, Our Blog  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Kristina Evey about “How to Self-Audit Your Company’s Customer Experience” as much as we did. How to Self-Audit Your Company’s Customer Experience Kristina Evey looks at ways to identify opportunities that would add more value to

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HANDLING IRATE CUSTOMERS

On September 12, 2023   /   Common Customer Complaints, Customer Feedback, Customer Service, Handle Irate Customers, Our Blog  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about “Handling Irate Customers” as much as we did. HANDLING IRATE CUSTOMERS When a customer comes in to register a complaint, the instinct for most employees is to run—as quickly and as far away

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Tipping the Customer Service Scale

On August 22, 2023   /   Common Customer Complaints, Customer Feedback, Customer Satisfaction Survey, Customer Service, Customer Service Training Program, Improve Customer Service, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Mark Sanborn about Tipping the Customer Service Scale relates to our goals and passions.  Hope you enjoy it! Tipping the Customer Service Scale Pebbles can be very irritating. Recall

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Give Them Help Before They Yelp 

On March 28, 2023   /   Customer Experience, Customer Feedback, Customer Service, Our Blog, Social Media, Social Media Monitoring  

Greetings from Shoppers, Inc.!  We hope you enjoy the article below from Shep Hyken about Give Them Help Before They Yelp as much as we did. Give Them Help Before They Yelp Online reviews can work in two ways. For a company that provides a great customer experience,

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Social Customer Service Equals Positive Experiences

On May 31, 2022   /   Customer Experience, Customer Feedback, Customer Service, Our Blog, Social Media  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about Social Customer Service Equals Positive Experiences and Social Media Monitoring relates to our goals and passions.  Hope you enjoy it! Social Customer Service Equals Positive Experiences

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Ask Your Customers

On January 17, 2022   /   Customer Feedback, Customer Service, Our Blog, Social Media  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Jerry Osteryoung as much as we did. Ask Your Customers “Treat with utmost respect your power of forming opinions, for this power alone guards you against making assumptions that are contrary to nature and judgments that

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To Respond or Not Respond to Customer Feedback – That is the CX Question

On December 1, 2021   /   Customer Feedback, Customer Service, Handle Irate Customers, Our Blog  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Kristina Evey as much as we did. To Respond or Not Respond to Customer Feedback – That is the CX Question Customer Experience is based on customer feedback and engagement. With the presence of review sites

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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