Why Customer Service Behind the Scenes Matters More Than You Think Customer service is often thought of as the friendly face you see on the other end of the phone or email. But the reality is, excellent customer service relies heavily on a robust behind-the-scenes operation. Here’s
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We just had to share the article below from Shep Hyken about “Three Customer Service Lessons from a World Traveler”. Enjoy! Three Customer Service Lessons from a World Traveler I’m always looking for good customer service stories that teach or remind us about creating an amazing
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about “Make Sure Every Detail of Customer Service is Evaluated” relates to our goals and passions. Hope you enjoy it! Make Sure Every Detail of Customer Service
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from Kristina Evey about “Customer Experience Questions to Challenge Yourself Every Day” as much as we did. Customer Experience Questions to Challenge Yourself Every Day Want to improve your Customer Experience in one easy step? Ask yourself-
Read more →We just had to share the article below from Shep Hyken. Enjoy! The Number One Customer Service Strategy We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jon Gordon about The Greatest Customer Service Strategy relates to our goals and passions. Hope you enjoy it! The Greatest Customer Service Strategy Smiling is important. Eye contact matters.
Read more →Greetings from Shoppers, Inc.! Hope you enjoy the article below from 5 Ways to Turn Indifferent Customers into Raving Fans as much as we did. 5 Ways to Turn Indifferent Customers into Raving Fans Providing good customer service just isn’t enough anymore, not with companies the world
Read more →We just had to share the article below from John Tschohl. Enjoy! Becoming a Brand Your Customers Fall in Love With Getting your customers to see you as the only one that provides a solution to their problem involves everything you do—and everything you choose not to
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