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Customer Experience

Customer Experience

End-of-Year Customer Service Review

On December 18, 2024   /   Customer Experience, Customer Feedback, Customer Satisfaction Survey, Customer Service, Customer Service Assessment, Customer Service Training Program, Employee Satisfaction Surveys, Employee Testing, Employee Training, Our Blog, Service First Video Library, Social Media, Social Media Monitoring  

End-of-Year Customer Service Review A Comprehensive Guide As we approach the end of 2024, it’s time to reflect on the year’s customer service performance. A comprehensive review will help identify strengths, weaknesses, and areas for improvement. Here is a detailed guide you can use to conduct a

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Why Customers Share Their Experiences

On August 22, 2024   /   Customer Experience, Customer Feedback, Our Blog, Social Media, Social Media Monitoring  

Why Customers Share Their Experiences Customers share their experiences for a variety of reasons, both personal and social. Here’s a breakdown: Sharing Good Experiences Social validation: People like to feel good about their choices and sharing positive experiences reinforces this. Word-of-mouth marketing: Recommending a product or service

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When Your Customer Experience Hits a “Bump in the Road”

On July 18, 2024   /   Customer Experience, Customer Service, Customer Service Assessment, Customer Service Training Program, Service First Video Library  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about When Your Customer Experience Hits a “Bump in the Road” relates to our goals and passions.  Hope you enjoy it! When Your Customer Experience Hits a

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Why Customer Service Behind the Scenes Matters More Than You Think

On May 23, 2024   /   Customer Experience, Customer Service, Customer Service Assessment, Our Blog, Service First Video Library  

Why Customer Service Behind the Scenes Matters More Than You Think Customer service is often thought of as the friendly face you see on the other end of the phone or email. But the reality is, excellent customer service relies heavily on a robust behind-the-scenes operation. Here’s

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Three Customer Service Lessons from a World Traveler

On February 20, 2024   /   Customer Experience, Customer Service, Service First Video Library  

We just had to share the article below from Shep Hyken about “Three Customer Service Lessons from a World Traveler”.  Enjoy! Three Customer Service Lessons from a World Traveler   I’m always looking for good customer service stories that teach or remind us about creating an amazing

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Make Sure Every Detail of Customer Service is Evaluated

On April 18, 2023   /   Call Center, Customer Experience, Customer Satisfaction Survey, Customer Service, Customer Service Training Program, Employee Training, Improve Customer Service, Our Blog, Service First Video Library  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jerry Osteryoung about “Make Sure Every Detail of Customer Service is Evaluated” relates to our goals and passions.  Hope you enjoy it! Make Sure Every Detail of Customer Service

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Give Them Help Before They Yelp 

On March 28, 2023   /   Customer Experience, Customer Feedback, Customer Service, Our Blog, Social Media, Social Media Monitoring  

Greetings from Shoppers, Inc.!  We hope you enjoy the article below from Shep Hyken about Give Them Help Before They Yelp as much as we did. Give Them Help Before They Yelp Online reviews can work in two ways. For a company that provides a great customer experience,

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Customer Experience Questions to Challenge Yourself Every Day

On February 13, 2023   /   Customer Experience, Customer Service, exceptional experience, Our Blog  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from Kristina Evey about “Customer Experience Questions to Challenge Yourself Every Day” as much as we did. Customer Experience Questions to Challenge Yourself Every Day Want to improve your Customer Experience in one easy step? Ask yourself-

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The Number One Customer Service Strategy

On October 18, 2022   /   Customer Experience, Customer Service, Customer Service Training Program, Employee Training, Our Blog, Service First Video Library  

We just had to share the article below from Shep Hyken.  Enjoy! The Number One Customer Service Strategy We just released our annual customer service research where we surveyed more than 1,000 consumers and asked what customer service experiences are most likely to cause you to come

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The Greatest Customer Service Strategy

On August 11, 2022   /   Customer Experience, Customer Service, Employee Training, Empowering Employee, Empowerment, Exceptional Service, Improve Customer Service, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jon Gordon about The Greatest Customer Service Strategy relates to our goals and passions.  Hope you enjoy it! The Greatest Customer Service Strategy Smiling is important. Eye contact matters.

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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