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Common Customer Complaints

Common Customer Complaints

HANDLING IRATE CUSTOMERS

On September 12, 2023   /   Common Customer Complaints, Customer Feedback, Customer Service, Handle Irate Customers, Our Blog  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about “Handling Irate Customers” as much as we did. HANDLING IRATE CUSTOMERS When a customer comes in to register a complaint, the instinct for most employees is to run—as quickly and as far away

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Tipping the Customer Service Scale

On August 22, 2023   /   Common Customer Complaints, Customer Feedback, Customer Satisfaction Survey, Customer Service, Customer Service Training Program, Improve Customer Service, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Mark Sanborn about Tipping the Customer Service Scale relates to our goals and passions.  Hope you enjoy it! Tipping the Customer Service Scale Pebbles can be very irritating. Recall

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About Shoppers, Inc.

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