End-of-Year Customer Service Review A Comprehensive Guide As we approach the end of 2024, it’s time to reflect on the year’s customer service performance. A comprehensive review will help identify strengths, weaknesses, and areas for improvement. Here is a detailed guide you can use to conduct a
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At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Shep Hyken about Customer Service Tip: What Not to Do – Twenty Ways to Kill Customer Loyalty relates to our goals and passions. Hope you enjoy it! Customer Service
Read more →We just had to share the article below from John Tschohl about Service Recovery…Handling the service failures and screw ups. Enjoy! Service Recovery…Handling the service failures and screw ups When you screw up (and we all do) you can count on customers contacting you to let you
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about Making Each Customer Feel Special relates to our goals and passions. Hope you enjoy it! Making Each Customer Feel Special The more you engage with customers,
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Shep Hyken about When Your Customer Experience Hits a “Bump in the Road” relates to our goals and passions. Hope you enjoy it! When Your Customer Experience Hits a
Read more →We just had to share the article below from John Tschohl. Enjoy! SERVICE STRATEGY The Most Powerful Tool You Can Have The reason most organizations deliver poor or mediocre customer service is that they don’t understand the power of a customer service strategy. What do I mean
Read more →Why Customer Service Behind the Scenes Matters More Than You Think Customer service is often thought of as the friendly face you see on the other end of the phone or email. But the reality is, excellent customer service relies heavily on a robust behind-the-scenes operation. Here’s
Read more →At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork. The article below from Jerry Osteryoung about Treat Your Customers with Respect relates to our goals and passions. Hope you enjoy it! Treat Your Customers with Respect Customers may forget what you said,
Read more →Why should you inspect your customer service? Inspecting your customer service is crucial for several reasons, as it directly impacts your business’s success and reputation. Here are some key reasons why you should regularly inspect and evaluate your customer service: Customer Satisfaction: Regular inspections help you gauge
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