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Tracking Social Media

On June 20, 2025   /   Customer Experience, Customer Service, Our Blog, Social Media, Social Media Monitoring  

Tracking Social Media Why it is more important than ever to track your social media to see what customers are saying. Tracking social media to see what customers are saying is more important than ever for several compelling reasons: Real-Time, Unfiltered Feedback: Social media provides an immediate

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HOW TO DRIVE CUSTOMERS AWAY

On May 21, 2025   /   Customer Experience, customer loyalty, Customer Satisfaction Survey, Customer Service, Loyal for Life, Our Blog  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl about How to Drive Customers Away as much as we did. HOW TO DRIVE CUSTOMERS AWAY Attracting customers is relatively easy. Advertising that announces that you have quality products and good prices will do

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Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service

On March 26, 2025   /   Customer Experience, Customer Satisfaction Survey, Customer Service, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service relates to our goals and passions.  Hope you enjoy it!   Nothing

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How To Deal with Increasing Customer Expectations

On February 26, 2025   /   Customer Experience, Customer Feedback, customer loyalty, Customer Satisfaction Survey, Customer Service, Employee Engagement, Our Blog  

We just had to share the article below from Mark Sanborn.  Enjoy! How To Deal with Increasing Customer Expectations The more you do for customers, the more they expect. That is the nature of customer service. Excellent service providers scramble to meet the expectations of customers who

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RING IN THE NEW YEAR WITH A NEW YOU

On January 16, 2025   /   Customer Service, customer service philosophy, Employee Recognition, Our Blog, Service First Video Library  

Greetings from Shoppers, Inc.!  Hope you enjoy the article below from John Tschohl as much as we did. RING IN THE NEW YEAR WITH A NEW YOU Set goals and do whatever it takes to achieve them The new year always brings fresh opportunities – but there’s

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End-of-Year Customer Service Review

On December 18, 2024   /   Customer Experience, Customer Feedback, Customer Satisfaction Survey, Customer Service, Customer Service Assessment, Customer Service Training Program, Employee Satisfaction Surveys, Employee Testing, Employee Training, Our Blog, Service First Video Library, Social Media, Social Media Monitoring  

End-of-Year Customer Service Review A Comprehensive Guide As we approach the end of 2024, it’s time to reflect on the year’s customer service performance. A comprehensive review will help identify strengths, weaknesses, and areas for improvement. Here is a detailed guide you can use to conduct a

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Customer Service Tip: What Not to Do – Twenty Ways to Kill Customer Loyalty

On November 26, 2024   /   customer loyalty, Customer Service, customer service skills, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Shep Hyken about Customer Service Tip: What Not to Do – Twenty Ways to Kill Customer Loyalty relates to our goals and passions.  Hope you enjoy it! Customer Service

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Service Recovery…Handling the service failures and screw ups

On October 29, 2024   /   Customer Service, Empowering Employee, Empowerment, Improve Customer Service, Our Blog, Service Recovery, Service Recovery Training  

We just had to share the article below from John Tschohl about Service Recovery…Handling the service failures and screw ups.  Enjoy! Service Recovery…Handling the service failures and screw ups When you screw up (and we all do) you can count on customers contacting you to let you

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Making Each Customer Feel Special

On September 18, 2024   /   Customer Satisfaction Survey, Customer Service, Feelings, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Jerry Osteryoung about Making Each Customer Feel Special relates to our goals and passions.  Hope you enjoy it! Making Each Customer Feel Special The more you engage with customers,

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Why Customers Share Their Experiences

On August 22, 2024   /   Customer Experience, Customer Feedback, Our Blog, Social Media, Social Media Monitoring  

Why Customers Share Their Experiences Customers share their experiences for a variety of reasons, both personal and social. Here’s a breakdown: Sharing Good Experiences Social validation: People like to feel good about their choices and sharing positive experiences reinforces this. Word-of-mouth marketing: Recommending a product or service

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About Shoppers, Inc.

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