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Loyal for Life

Loyal for Life

The Power of Service Recovery

On December 12, 2022   /   Customer Service, Customer Service Training Program, Loyal for Life, Our Blog, Service Recovery, Service Recovery Training  

We just had to share the article below from John Tschohl.  Enjoy! The Power of Service Recovery Everyone screws up. The problem is what you do to keep the customer from defecting. Often “I am sorry” will work. If you have a monopoly “I am sorry” is

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Get Your Employees Engaged in Your Business

On October 18, 2022   /   Customer Service, Employee Engagement, Employee Loyalty, Employee Recognition, Employee Training, Loyal for Life, Our Blog, Team Work  

We just had to share the article below from Jerry Osteryoung about “Get Your Employees Engaged in Your Business”.  Enjoy! Get Your Employees Engaged in Your Business There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee

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Why Customers Quit

On October 14, 2021   /   Customer Service, Loyal for Life, Our Blog  

Greetings from Shoppers, Inc.!  We hope you enjoy the article below from Mark Sanborn about Why Customers Quit as much as we did. Why Customers Quit Bob loved his local sub shop. Then something happened. The store moved a few blocks away and they brought in a

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The High Cost of Losing a Customer

On November 13, 2014   /   Customer Service, Customer Service Training Program, Loyal for Life, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from John Tschohl about The High Cost of Losing a Customer and customer service relates to our goals and passions.  Hope you enjoy it! The High Cost of Losing a Customer Would you save

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About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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