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Digital Customer Service

Digital Customer Service

Digital Customer Service: Opportunity to Connect with Customers

On July 13, 2021   /   Customer Service, Digital Customer Service, Our Blog  

We just had to share the article below from Shep Hyken about Digital Customer Service: Opportunity to Connect with Customers.  Enjoy! Digital Customer Service: Opportunity to Connect with Customers As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While

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Zappos: A Great Example of Exceeding Expectations

On March 25, 2013   /   Customer Experience, Customer Service, Customer Service Assessment, Digital Customer Service, Exceptional Service, Exceptional Service program, Our Blog  

At Shoppers, Inc. we are very passionate about great customer service, measurement, and teamwork.  The article below from Vertical Response about Zappos: A Great Example of Exceeding Expectations and great customer service relates to our goals and passions.  Hope you enjoy it! Zappos: A Great Example of Exceeding Expectations I must say,

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