In-App Customer Surveys

In-App Customer

Surveys

Mobile and Web enabled engagement is now possible!  Seize the opportunity to crowdsource from your own customers while also generating repeat business.  Customers can now provide feedback on their experience through the new app located in your mobile app…

Instant and Ongoing Customer Insights

Built into YOUR mobile App.

  • Customized & branded to match your mobile app
  • Collect customized, actionable customer insights for all areas of the customer journey (i.e. employee engagement, location exterior/interior, drive-thru, ATM experience, etc.)
  • Drive app retention
  • Increase engagement

About In-App Customer Surveys

All surveys can be customized to fit your specific needs. Shoppers, Inc. will provide clients with a customized program and price quote.

CONNECTING to the CUSTOMER

  • Ability to deliver popup notification once inside geofence & the app is open
  • Additional control within YOUR app to make customer(s) aware of opportunity
  • Customer can accept or decline the invitation

LOCATION BASED

  • Your company can create tasks/surveys for the customer to evaluate specific areas of the branch/location
  • Rotate survey options as needed

COMPLETING THE SURVEY

  • Questions specific to each area of branch/location
  • Complete and submit survey while at the location
  • Deliver reward option to customer upon survey completion to drive loyalty and create repeat business

REPORTING DASHBOARD

  • Dashboards based on each client/project
  • Real-time data
  • Each widget is configurable
  • Easily compare to other research data

SAFE AND SECURE

Simple Implementation Process:

  • Connect to LiveShopper API securely through renewable Client key and iOS/Android provided device identifier
  • Provide YOUR app with client defined question data from LiveShopper databases
  • Save YOUR provided user response data to LiveShopper databases
  • Export data
  • No identifiable customer info is needed
  • Access to YOUR systems are not needed

Create-Your-In-App Customer Survey

Have a special idea or new idea for measurement of your staff’s abilities?  Shoppers, Inc. will customize a program, shopper reports, and pricing for you.  We’ll be your partner to run a test program.

Contact us today to learn more about the In-App customer survey services.

Contact us

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Free reporting tools!

Free with all shopper and survey programs! Learn more

Shoppers, Inc., Secret Shopper, Broken Arrow, OK
Customer Service in OklahomaMystery Shopping Provider AssociationQUIRK's Featured Company

About Shoppers, Inc.

With more than 30 years of experience in the mystery shopping and customer service training business, Shoppers, Inc. has the tools to assess your current customer experience and take it to the next level.

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