At Shoppers, Inc. we are very passionate about great customer service, measurement and teamwork. The article below from Joseph R. Weintraub and James M. Hunt about (HBR Blog) 4 Reasons Managers Should Spend More Time on Coaching (MAY 29, 2015) and Coaching Managers and Team Building relates to our goals and passions. Hope you enjoy it!
There are managers who coach and managers who don’t. Leaders in the latter category are not necessarily bad managers, but they are neglecting an effective tool to develop talent. We’ve been researching managers who coach and what distinguishes them. What has stood out in our interviews with hundreds of managers who do coach their direct reports is their mindset: They believe in the value of coaching, and they think about their role as a manager in a way that makes coaching a natural part of their managerial toolkit. These are not professional coaches. They are line and staff leaders who manage a group of individuals, and they are busy, hard-working people. So why do they so readily give coaching an important place in their schedule? Here are four reasons:
They see coaching as an essential tool for achieving business goals. They are not coaching their people because they are nice — they see personal involvement in the development of talent as an essential activity for business success. Most managers will tell you that they don’t have the time to coach. However, time isn’t a problem if you think coaching is a “must have” rather than a “nice to have.” Whether it’s because they are competing for talent, operating in a highly turbulent market place, trying to retain their budding leaders, or aiming to grow their solid players, they believe that they simply have to take the time to coach.
Continue to full article: https://hbr.org/2015/05/4-reasons-managers-should-spend-more-time-on-coaching
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Shoppers, Inc. provides survey tools to help you get feedback from real customers.
We also offer customized training services such as Coaching for Success, etc., for a variety of industries, including financial institutions, property management, restaurants, retail, healthcare and hospitals.
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