We just had to share the article below from John C Maxwell about The Power of People Skills and exceptional service. Enjoy!
The Power of People Skills
By far the greatest obstacle to success that I see in others is a poor understanding of people. A while back the Wall Street Journal published an article on the reasons that executives fail. At the top of the list was a person’s inability to effectively relate to others.
One day I was talking to someone who was complaining about not winning a business contract that he had bid on. “It wasn’t fair,” he told me. “All the people involved knew each other, and we didn’t have a chance. It’s all politics.” But then what he went on to describe wasn’t politics. It was relationships.
Authors Carole Hyatt and Linda Gottlieb indicate that people who fail on the job commonly cite “office politics” as the reason for their failures, but the reality is that what they call politics is often nothing more than regular interaction with other people.
If you haven’t learned how to get along with people, you will always be fighting a battle to succeed. On the other hand, making people skills a strength will take you farther than any other skill you develop. People like to do business with people they like. Or to put it the way President Theodore Roosevelt did: “The most important single ingredient in the formula of success is knowing how to get along with people.”
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